Title:  Specialist Clinics Clerk

Acute Specialist Clinics Clerk 

• Permanent Part-time role | 16 hours per fortnight – must be available both Thursday's and Friday's  
• Monday to Friday role, no weekend shifts - Shift times between 0800-1730 

• Based at Blackburn Public Surgical Centre | Free parking onsite  

Eastern Health is one of Victoria's largest public health services. As a values-led, integrated service united by our Healthier Together promise, we deliver high-quality care, support and service to a broad and diverse community across Melbourne’s east and beyond.

About the role

This position is responsible for a range of scheduling activities within Acute Specialist Clinics including, registration of referrals, managing patient cancellation's and rebooking's, waitlist and email management, portfolio management, day of clinic customer service and working within a multidisciplinary team environment (together with medical and nursing teams). 

An opportunity exists in Acute Specialist Clinics for a passionate and enthusiastic clerical staff member. Eastern Health Acute Specialist Clinics are a busy department of the hospital, meeting the needs of patients from the community by providing a range of specialist services. Approximately 160 000 occasions of service are provided annually. These include new patients referred from the community, review appointments for ongoing care and post admission follow-up from Eastern Health’s network of hospitals.  

Clerical staff are highly regarded members of the multidisciplinary team that ensure Acute Specialist Clinics function well. Services offered in Specialist Clinics include but not limited to: Orthopaedics, Plastics, General Medical, Surgery, Neurology, Gynaecology, Women’s Health, Gastroenterology, Urology, Respiratory, Liver, and Paediatrics.  

What you’ll bring

To be successful in this role you will possess:  

• Year 10 level English written and spoken  

• Knowledge of patient management systems (iPM, CPF, EMR)  

• Computer competent in Microsoft Word, Outlook and Excel   

• Advanced telephone skills and clerical skills  

• Ability to provide quality customer service in a friendly and professional manner to support high-quality patient centred care  

• Excellent communication and organisational skills  

• The ability to work as part of a diverse team  

What we offer

Being part of Eastern Health means belonging to a welcoming team of healthcare experts. We offer a range of benefits including:

• Investment in your career through continuous learning, mentoring, professional development, and opportunities to progress into specialist, leadership or advanced practice pathways. 
• Work-life balance with flexible working arrangements, study and professional development leave, and leave purchasing options.
• Wellbeing support through fitness programs, confidential employee assistance services for you and your family, and 24/7 access to a range of support resources.
• Financial incentives to help you make the most of your earnings, including salary packaging through Maxxia, novated leasing options, and employee discounts on health insurance, banking and more.

Interested in joining us? 

If this opportunity feels like the right fit for you, we'd encourage you to apply and share what you can bring to the role. 

You must be eligible to work in Australia. Applications are reviewed as they are received, so we encourage early applications as the advertisement may close prior to the closing date.

Shortlisted candidates will be contacted to arrange an interview, and all applicants will be advised of the outcome of their application. Appointment to this position is subject to a satisfactory National Police Check, compliance with mandatory vaccination requirements, including annual influenza vaccination, and evidence of immunity to vaccine-preventable diseases where required.

Click here to view our Candidate Guide and learn more about our recruitment process.

Our commitments

• We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability across the communities we serve and within our Eastern Health team.
• We provide a culturally safe and welcoming environment for Aboriginal and Torres Strait Islander employees.
• As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
• We are shaping a culture that delivers exceptional care for our community, and an exceptional experience for all the people who make it possible.