Title:  ICT Business Analyst and Engagement Manager

ICT Business Analyst and Engagement Manager

• Permanent Full Time | 5 week's annual leave + monthly day off
• Box Hill VIC | Close public transport and shops
• Work in a high performing team | Commitment to excellence | Contribute to a leading healthcare service

Eastern Health

Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community.

Our Employee Value Proposition is “Being a part of Eastern Health means belonging to a welcoming team of healthcare experts”.

This statement aligns with our promise to our communities, patients, consumers and staff that we will be HEALTHIER TOGETHER. Bolder than a vision for the future, our promise calls us to action. We know that working together is the only way we can achieve what is necessary for a healthier future.

About the role

The ICT Business Analyst and Engagement Manager acts as the key link between business stakeholders and ICT teams, building strong relationships and ensuring technology solutions align with organisational objectives. The role works with the business and project teams to gather, analyse, and translate business requirements into clear documentation and conceptual designs that support the development of effective applications and solutions. As a business partner and representative, the position helps shape technology demand, identifies opportunities for business improvement and innovation, and drives stakeholder engagement to support the successful delivery and adoption of ICT initiatives.

About you 

To be successful in this role you will possess:

• Tertiary qualifications in a technology related field
• Experience and knowledge documenting business processes and business requirements, use cases, user stories,
• High level understanding of Stakeholders engagement and change management within the organisation
• Highly developed work organisation skills with the capacity to prioritise competing demands
• Flexible approach to problem solving and a “can do” attitude
• Strong communication skills (written and verbal)
• Consultative approach with a collaborative style
• Ability to assimilate and process large volumes of information in a complex environment and translate it into cogent designs and plans for future state systems and workflows.
• At least 5 years’ experience as a business analyst with demonstrable experience and knowledge documenting business processes and business requirements, use cases and user stories.

Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the Australian Immunisation handbook (based on ATAGI advice). Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment.

Those that are offered and/or start between January and April do not require an up to date vaccination for Influenza to progress providing they are aware of its requirement later in the year. Those that are offered and/or start between May and December require the up to date Influenza vaccination prior to offer.

What we offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!

• Mentor and Shadowing program 
• Access to discovery days across our 50 sites 
• Study and professional development leave 
• Friendly & supportive teams
• Commitment to Diversity, Equity and Inclusion 
• Fitness Passport for work-life balance 
• Employee Assistance program accessible for you and your loved ones 
• Flexible working hours and excellent entitlements 
• Salary packaging options and an employee benefits scheme 
• Access to Private Health Insurance offers 
• Digital upskilling, such as excel and Power-Bi training 
• Cafes at all of our Hospitals 

Next Steps

Apply online if you feel we are a good match, you have the skills and qualities to make a difference, and are eligible to work in Australia.

We review all applications when we receive them, and we notify unsuccessful candidates.

If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check.

Good to know:

• We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability – within the communities we serve and our Eastern Health team.
• We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
• As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
• Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.
• Advertising may end before the closing date.
• We do not accept recruitment agency application

If you are a current Eastern Health employee please ensure you log in with your internal Eastern Health account to apply for this or other roles.

Please click here for Position Description Link

Contact Person: Gianni Sansonetti

Contact Number: 03 9955 1101

Contact Email: gianni.sansonetti@easternhealth.org.au

Job Posting End Date: 20 August 2026

Need help submitting your application?

Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on (03) 9955 7555 (Option 1) | Medical Workforce Unit on (03) 9895 3469. [TA for Non Medical roles, MWU for Medical roles]

Click Here for the Candidate Guide also for help in our recruitment process!

Our Values in Action:

Respect for all | Safe always | Partnering in care | Learning and improving every day