Title:  ICT Service Desk Officer

ICT Service Desk Officer 

• Permanent Full Time 

• Box Hill Location 

Eastern Health 

Eastern Health is one of Melbourne’s largest metropolitan public health services. We provide a comprehensive range of high quality acute, sub-acute, palliative care, mental health, drug and alcohol, residential care, community health and statewide services to people and communities that are diverse in culture, age and socio- economic status, population and healthcare needs 

About the Role 

The role of the ICT Service Desk Officer is a customer facing role, primarily responsible for the logging, resolution and escalation of ICT service incidents. The role will work primarily on the EH ICT Service Desk and includes acting as a primary contact point for staff requiring assistance from the ICT department. 

The position will report to the Service Desk Manager.  

About You  

To be successful in this role you will possess: 

• An excellent technical understanding of a broad range of IT systems 

• Ability to work effectively under pressure, as well as great time management skills 

• Excellent customer service and communication skills with a positive, can do attitude. 

• The ability to work as part of a diverse team 

Please refer to the attached position description for further details of the role. 

Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the Australian Immunisation handbook (based on ATAGI advice). Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment. Those that are offered and/or start between January and April do not require an up to date vaccination for Influenza to progress providing they are aware of its requirement later in the year. Those that are offered and/or start between May and December require the up to date Influenza vaccination prior to offer.

What We Offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here! 

• Diverse and engaging career opportunities 

• Friendly & supportive team 

• Flexible working hours 

• Salary packaging options 

• Career progression in our teaching hospitals 

Next Steps 

If you believe you have the ability to make a difference in this rewarding industry, apply today! Please note:  

• All applications must be submitted online 

• All appointments are made subject to a satisfactory Fit2Work Check, where preferred candidates will be required to complete a Criminal History Check at the expense of Eastern Health. 

• You must have Australian work rights to apply for this position. 

• Recruitment agency applications will not be accepted. 

Eastern Health is a child safe organisation, committed to promoting the wellbeing and cultural safety of Aboriginal children, children with disabilities and all children in their diversity. 

Eastern Health is committed to creating a diverse and inclusive environment that welcomes and values all people. We recognise that diversity is essential in ensuring Eastern Health provides the best service to its consumers. 

Aboriginal and Torres Strait Islander people, women, those from the LGBTIQ+ community, people living with disability and those from a culturally and linguistically diverse background, are strongly encouraged to apply. Those seeking support in submitting an application are welcome to contact the hiring manger listed or feel free to contact the Talent Acquisition team.

**Please note applications will be screened upon receipt and advertising may close prior to the closing date.** 

If you are a current Eastern Health employee please ensure you log in with your internal Eastern Health account to apply for this or other roles.