Title: ICT Service Desk Specialist
Box Hill, VIC, AU, 3128
ICT Service Desk Specialist
- Limited Term Full Time | Until February 2027
- Box Hill Hospital | 5 weeks annual leave + monthly ADO
- Salary + Salary Packaging options + Super
Eastern Health
Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community.
Our Employee Value Proposition is “Being a part of Eastern Health means belonging to a welcoming team of healthcare experts”.
This statement aligns with our promise to our communities, patients, consumers and staff that we will be HEALTHIER TOGETHER. Bolder than a vision for the future, our promise calls us to action. We know that working together is the only way we can achieve what is necessary for a healthier future.
About the role
The role of the ICT Service Desk Specialist is a customer facing role, primarily responsible for the logging, resolution and escalation of ICT service incidents. The role will work primarily on the EH ICT Service Desk and includes acting as a primary contact point for staff requiring assistance from the ICT department.
About you
To be successful in this role you will possess
- An ability to deliver the high-quality support critical for achieving business goals
- Customer service focused with a positive “can do attitude”
- To identify and resolve incidents as and when reported.
- To assist users in the efficient use of ICT systems.
- As a key member of the EH ICT Service Desk you will undertake.
- As per the attached Eastern Health ICT Service Level Agreement
- Handle complaints and facilitate job escalations when issues arise
- First point of contact and filtering for all user enquiries and requests into ICT dept.
Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the Australian Immunisation handbook (based on ATAGI advice). Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment.
What we offer
Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!
- Mentor and Shadowing program
- Access to discovery days across our 50 sites
- Study and professional development leave
- Friendly & supportive teams
- Commitment to Diversity, Equity and Inclusion
- Fitness Passport for work-life balance
- Employee Assistance program accessible to you and your loved ones
- Flexible working hours and excellent entitlements
- Salary packaging options and an employee benefits scheme
- Access to Private Health Insurance offers
- Digital upskilling, such as excel and Power-Bi training
- Cafes at all of our hospitals
Next Steps
Apply online if you feel we are a good match, you have the skills and qualities to make a difference and are eligible to work in Australia.
We review all applications when we receive them, and we notify unsuccessful candidates.
If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check.
Good to know:
- We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability – within the communities we serve and our Eastern Health team.
- We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
- As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
- Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.
- Advertising may end before the closing date.
- We do not accept recruitment agency application
If you are a current Eastern Health employee please ensure you log in with your internal Eastern Health account to apply for this or other roles.
Please click here for the Position Description Link
Contact Person: Tim Poynter
Contact Number: 03 9955 1105
Contact Email: tim.poynter@easternhealth.org.au
Job Posting End Date: 21/12/25
Need help submitting your application?
Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on (03) 9955 7555 (Option 1) | Medical Workforce Unit on (03) 9895 3469. [TA for Non Medical roles, MWU for Medical roles]
Click Here for the Candidate Guide also for help in our recruitment process!
Our Values in Action:
Respect for all | Safe always | Partnering in care | Learning and improving every day