Title:  ICT Technical Specialist

ICT Technical Specialist

• Permanent Full Time | Salary + Super + Salary Packaging Options
• Box Hill Hospital | Central Location
• Monthly RDO

Eastern Health

Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community.

Our Employee Value Proposition is “Being a part of Eastern Health means belonging to a welcoming team of healthcare experts”.

This statement aligns with our promise to our communities, patients, consumers and staff that we will be HEALTHIER TOGETHER. Bolder than a vision for the future, our promise calls us to action. We know that working together is the only way we can achieve what is necessary for a healthier future.

About the role

The Technical Specialist is a customer facing technical role within the Eastern Health ICT Department. The role requires outstanding customer service skills combined with drive and initiative to cater for and exceed the needs of our consumer. Expert understanding and knowledge of end user technologies and devices is essential.

The devices include but are not limited to desktops, laptops, tablets, peripheral devices, local applications and productivity software, printers, multifunction devices, IP phones, mobile devices and scanners.

High level trouble shooting skills are required to provide prompt and efficient problem resolution You will be required to apply your adept customer service, technical and troubleshooting skills across Eastern Health’s numerous sites.

This position reports to the ICT Technical Specialist Team Leader overseen by the ICT Service Delivery Manager

About you 

To be successful in this role you will possess:

• 3+ Years’ experience in support of a mid to large sized enterprise
• Advanced knowledge of desktop, laptop, mobile workstations, tablets and thin client hardware
• Advanced knowledge of Microsoft Windows end user device Operating Systems
• Advanced knowledge of Microsoft Office Suite
• Advanced knowledge of Windows Active Directory including DNS and DHCP
• Advanced knowledge of Printers and Multifunction devices
• Knowledge of peripheral devices such as pagers, barcode scanners and RFID
• Understanding of Microsoft SCCM for imaging of end user devices
• Understanding of Cisco connectivity devices/technologies and adept at network cable patching (including basic networking/wireless and VOIP desk phone technologies)
• Excellent communication skills – will be engaging with business users and project stakeholders
• Excellent analytical and problem solving skills including proficiency in technical writing and documentation
• Good administrative and time management skills
• The flexibility to relate to different kinds of people and situations
• The ability to work in a team while being self-reliant and showing initiative
• The ability to remain calm under pressure
• Availability to participate in after-hour support for related network and security problems and projects
• Demonstrate a comprehensive understanding of contemporary Cybersecurity principals, trends and controls. Demonstrates application to work and thinking.
• Current Victorian Drivers Licence

Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the Australian Immunisation handbook (based on ATAGI advice). Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment.

What we offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!

• Mentor and Shadowing program 
• Access to discovery days across our 50 sites 
• Study and professional development leave 
• Friendly & supportive teams
• Commitment to Diversity, Equity and Inclusion 
• Fitness Passport for work-life balance 
• Employee Assistance program accessible for you and your loved ones 
• Flexible working hours and excellent entitlements 
• Salary packaging options and an employee benefits scheme 
• Access to Private Health Insurance offers 
• Digital upskilling, such as excel and Power-Bi training 
• Cafes at all of our hospitals 

Next Steps

Apply online if you feel we are a good match, you have the skills and qualities to make a difference and are eligible to work in Australia.

We review all applications when we receive them, and we notify unsuccessful candidates.

If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check.

Good to know:

• We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability – within the communities we serve and our Eastern Health team.
• We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
• As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
• Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.
• Advertising may end before the closing date.
• We do not accept recruitment agency application

If you are a current Eastern Health employee, please ensure you log in with your internal Eastern Health account to apply for this or other roles.

Please click here for the position description

Contact Person: Robin Patel

Contact Number: 0423 657 193

Contact Email: robin.patel@easternhealth.org.au

Job Posting End Date: 6/12/25

Need help submitting your application?

Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on (03) 9955 7555 (Option 1) | Medical Workforce Unit on (03) 9895 3469. [TA for Non Medical roles, MWU for Medical roles]

Click Here for the Candidate Guide also for help in our recruitment process!

Our Values in Action:

Respect for all | Safe always | Partnering in care | Learning and improving every day