Title:  Patient Services Assistant

Patient Services Assistant

• Casual opportunity | Enjoy work-life balance and flexibility | Values based organization
• Box Hill Hospital | Close to cafes and public transport | Inner city location
• The PSAs at Box Hill hospital play a key role in support of our patients and clinical teams

Eastern Health

Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community.

Our Employee Value Proposition is “Being a part of Eastern Health means belonging to a welcoming team of healthcare experts”.

This statement aligns with our promise to our communities, patients, consumers and staff that we will be HEALTHIER TOGETHER. Bolder than a vision for the future, our promise calls us to action. We know that working together is the only way we can achieve what is necessary for a healthier future.

About the role

This position requires that the Patient Services Assistant performs a variety of duties, to assist and support nursing staff with the efficient and smooth management of the ward/department, including but not limited to:

• Assist with beverage and/or meal distribution to patients as required
• Transport patients between wards and departments and assist patients on discharge
• Transport equipment between wards and departments
• Collection and distribution of patient related materials, including pharmaceutical products, therapy equipment, medical records, specimens and specimen collection containers and other items as required
• Ad hoc cleaning services – including but not limited to cleaning of spills, infectious cleaning and cleaning of patient room on discharge
• Attendance to Code Grey/Black if a rostered member of the PSA Code Grey Team or as requested
• Relocation to other wards/departments to meet peak workloads when/if required
• Other duties as required

About you 

To be successful in this role you will possess:

• Certificate III in Health Services Assistance
• Able to understand spoken and written English and to effectively communicate with others verbally and in writing
• Able to prioritise workload and work under pressure
• Able to perform duties in a reliable, observant and courteous manner

Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the Australian Immunisation handbook (based on ATAGI advice). Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment.

What we offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!

• Diverse and engaging career opportunities
• Friendly & supportive team
• Flexible working hours
• Salary packaging options
• Career progression in our teaching hospitals

Next Steps

Apply online if you feel we are a good match, you have the skills and qualities to make a difference, and are eligible to work in Australia.

We review all applications when we receive them, and we notify unsuccessful candidates.

If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check (which we will pay for). We will notify unsuccessful candidates.

Good to know:

• We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability – within the communities we serve and our Eastern Health team.
• We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
• As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
• Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.
• Advertising may end before the closing date.
• We do not accept recruitment agency application

Please click here for Position Description

Contact Person: Debbie Layhe

Contact Number: 9895 3834

Contact Email: debbie.layhe@easternhealth.org.au

Job Posting End Date: 26/3/25

Need help submitting your application?

Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on (03) 9955 7555 (Option 1) 

Our Values in Action:

Respect for all | Safe always | Partnering in care | Learning and improving every day