Title:  Specialist Clinics Clerk

Acute Specialist Clinics Clerk - Waitlist Validation Team

• Temporary full-time until 30 June 2027 | 5 weeks annual leave + monthly day off included 

• Box Hill | Easy access to public transport, shopping, and dining options 
• Commitment to excellence | Contribute to a leading healthcare service 

About the role

An opportunity exists in Specialist Clinics for a passionate and enthusiastic clerical staff member to join our team. Eastern Health Acute Specialist Clinics are a busy department of the hospital, meeting the needs of patients from the community by providing a range of specialist services. Clerical staff are highly regarded members of the multidisciplinary team that ensure Specialist Clinics functions well.  

As the Waitlist Validation Clerk, you will be responsible for ensuring that new patients waiting for Acute Specialist Clinics appointment are managed and validated on a regular basis. Validation ensures that the number of patients waiting is an accurate figure and is part of public accountability and transparency. Victorian public health services must perform regular administrative and clinical audits of all patients waiting for new and review appointments to validate the list of patients waiting. 

Administrative audits involve contacting patients waiting for a new or review appointment to confirm if: 

• The service is still required (for example, the patient has not already received the service elsewhere).
• The patient’s ability to attend when an appointment becomes available. 
• The patient’s current contact details and preferred method of communication. 

About you

To be successful in this role you will have:

• Computer competence in Microsoft Word, Outlook and Excel.
• Advanced communication skills with the ability to engage effectively in person, over the phone and through written correspondence.
• The ability to provide quality customer service in a friendly and professional manner to support high quality patient centered care.
• The ability to work as part of a diverse team.

Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the Australian Immunisation handbook (based on ATAGI advice). Seasonal vaccination against influenza is a mandatory requirement of this role, and an offer is conditional on this being up to date prior to employment.

About Eastern Health

Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community.

Our Employee Value Proposition is “Being a part of Eastern Health means belonging to a welcoming team of healthcare experts”.

This statement aligns with our promise to our communities, patients, consumers and staff that we will be HEALTHIER TOGETHER. Bolder than a vision for the future, our promise calls us to action. We know that working together is the only way we can achieve what is necessary for a healthier future.

What we offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!

• Mentor and Shadowing program 
• Access to discovery days across our 50 sites 
• Study and professional development leave 
• Friendly and supportive teams
• Commitment to diversity, equity and inclusion 
• Fitness passport for work-life balance 
• Employee assistance program accessible to you and your loved ones 
• Flexible working hours and excellent entitlements 
• Salary packaging options and an employee benefits scheme 
• Access to private health insurance offers 
• Digital upskilling, such as excel and Power-Bi training 
• Cafes at all our hospitals 

Next steps

Apply online if you feel we are a good match, you have the skills and qualities to make a difference and are eligible to work in Australia. We review all applications when we receive them, and we notify unsuccessful candidates. If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check.

Good to know

• We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability – within the communities we serve and our Eastern Health team.
• We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
• As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
• Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.
• Advertising may end before the closing date.
• We do not accept recruitment agency applications.

Please click here to view the Position Description.

Contact Person: Amanda Purdue 

Contact Number: 9895 3354 

Contact Email: Amanda.Purdue@easternhealth.org.au

Job Posting End Date: Friday 24 July 2026

Need help submitting your application?

Contact the Hiring Manager listed in the advertisement or call the Talent Acquisition Team on (03) 9955 7555 (option 1) for support.

Click here for the Candidate Guide for help with our recruitment process!

Our Values in Action

Respect for all | Safe always | Partnering in care | Learning and improving every day