Title:  Aboriginal Hospital Liaison Officer

Aboriginal Hospital Liaison Officer 

• Fixed Term part-time | 16 hours per week | Be valued for what you do
• Work across Eastern Health | Daily team connection in a supportive team
• Strong cultural support | Provide quality care to patients in your community  

Eastern Health

Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community.

Our Employee Value Proposition is “Being a part of Eastern Health means belonging to a welcoming team of healthcare experts”.

This statement aligns with our promise to our communities, patients, consumers and staff that we will be HEALTHIER TOGETHER. Bolder than a vision for the future, our promise calls us to action. We know that working together is the only way we can achieve what is necessary for a healthier future.

About the role

The Aboriginal Hospital Liaison Officer (AHLO) will ensure effective cultural support of Aboriginal and Torres Strait Islander patients within the hospital setting. The AHLO provides patient liaison and cultural support to patients across Emergency Department, acute, sub-acute and in patient services. The AHLO will ensure that culturally appropriate care is provided to Aboriginal and Torres Strait Islander patients and families at Eastern Health and will provide advice to staff on matters relating to Aboriginal cultural needs. The AHLO in collaboration with the patient’s treating team provides culturally supportive care and discharge back into the community, advising of appropriate Aboriginal and/or mainstream services specific to the patient’s preferences and needs. The role plays in integral part in improving the identification of Aboriginal and Torres Strait Islander patients and acts as a cultural broker and educator between Aboriginal and non-Aboriginal staff and services. 

About you 

To be successful in this role you will possess:

• Aboriginal or Torres Strait Islander Person
• Punctual, reliable, can do attitude
• Ability to manage time effectively
• Ability to maintain records for collection of statistical data
• A sound knowledge and understanding of Aboriginal culture, society and kinship networks as well as the ability to communicate with and be accepted by the Aboriginal community.
• Demonstrated knowledge and experience of the provision of Aboriginal health services in the mainstream health, primary care or welfare sectors
• Well-developed oral and written communication skills and the ability to establish and maintain strong links across the acute health and emergency care sector as well as community and government providers.
• Demonstrated ability to work independently as well as effectively within teams
• Ability to develop relationships with external service providers to ensure appropriate discharge for Aboriginal patients
• Willingness to take further training if required
• Current driver’s licence
• Basic computer skills and an understanding of Microsoft applications
• Flexibility to cover varying shifts, weekends, public holidays as required and develop with the role as it evolves.

Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the Australian Immunisation handbook (based on ATAGI advice). Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment.

What we offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!

• Mentor and Shadowing program 
• Access to discovery days across our 50 sites 
• Study and professional development leave 
• Friendly & supportive teams
• Commitment to Diversity, Equity and Inclusion 
• Fitness Passport for work-life balance 
• Employee Assistance program accessible for you and your loved ones 
• Flexible working hours and excellent entitlements 
• Salary packaging options and an employee benefits scheme 
• Access to Private Health Insurance offers 
• Digital upskilling, such as excel and Power-Bi training 
• Cafes at all of our Hospitals 

Next Steps

Apply online if you feel we are a good match, you have the skills and qualities to make a difference, and are eligible to work in Australia.

We review all applications when we receive them, and we notify unsuccessful candidates.

If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check.

Good to know:

• We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability – within the communities we serve and our Eastern Health team.
• We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
• As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
• Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.
• Advertising may end before the closing date.
• We do not accept recruitment agency application

If you are a current Eastern Health employee please ensure you log in with your internal Eastern Health account to apply for this or other roles.

Please Click Here for the Position Description

Contact Person: Megan Prout

Contact Number: 0400943182

Contact Email: megan.prout@easternhealth.org.au

Job Posting End Date: 21/1/2026

Need help submitting your application?

Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on (03) 9955 7555 (Option 1) 

Click Here for the Candidate Guide also for help in our recruitment process!

Our Values in Action:

Respect for all | Safe always | Partnering in care | Learning and improving every day