Title:  Administrative Officer

Acute Specialist Clinics Clerk – Scheduling Team

• Temporary Part / Full Time and permanent opportunities available
• Work during clinic hours | Monday - Friday | 8:00am to 6:00pm  
• Box Hill | close to cafes and public transport  | Join one of the largest public health services in the Eastern suburbs  

Eastern Health

Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community.

Our Employee Value Proposition is “Being a part of Eastern Health means belonging to a welcoming team of healthcare experts”.

This statement aligns with our promise to our communities, patients, consumers and staff that we will be HEALTHIER TOGETHER. Bolder than a vision for the future, our promise calls us to action. We know that working together is the only way we can achieve what is necessary for a healthier future.

About the role

The role of the ‘Back of House’ computer clerk is responsible for a range of scheduling activities including specialist clinics bookings, registration of referrals, managing patient cancellation and rebooking, waitlist and email management, portfolio management and working within a multidisciplinary team environment (medical teams and liaison nurses). 

An opportunity exists in Specialist Clinics across all campus for a passionate and enthusiastic clerical staff member. Eastern Health Acute Specialist Clinics are a busy department of the hospital, meeting the needs of patients from the community by providing a range of specialist services. Approximately 160 000 occasions of service are provided annually. These include new patients referred from the community, review appointments for ongoing care and post admission follow up from Eastern Health’s network of hospitals.  

Clerical staff are a highly regarded member of the multidisciplinary team that ensure Specialist Clinics functions well. Services offered in Specialist Clinics include, Orthopaedics, Plastics, General Medical, Surgery, Neurology, Gastroenterology, Urology, Respiratory, Liver, and Paediatrics.  

About you   

To be successful in this role you will possess:  

• Year 10 level English written and spoken  

• Knowledge of patient management systems (iPM, CPF, EMR)  

• Computer competent in Microsoft Word, Outlook and Excel   

• Advanced telephone skills and clerical skills  

• Ability to provide quality customer service in a friendly and professional manner to support high quality patient centred care  

• Excellent communication and organisational skills  

• The ability to work as part of a diverse team  

Please refer to the attached position description for further details of the role.  

Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the Australian Immunisation handbook (based on ATAGI advice). Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment.

What we offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!

• Diverse and engaging career opportunities
• Friendly & supportive team
• Flexible working hours
• Salary packaging options
• Career progression in our teaching hospitals

Next Steps

Apply online if you feel we are a good match, you have the skills and qualities to make a difference, and are eligible to work in Australia.

We review all applications when we receive them, and we notify unsuccessful candidates.

If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check (which we will pay for). We will notify unsuccessful candidates.

Good to know:

• We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability – within the communities we serve and our Eastern Health team.
• We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
• As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
• Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.
• Advertising may end before the closing date.
• We do not accept recruitment agency application

Please click here for Position Description

Contact Person: Nicola Johnston

Contact Number: 03 9982 2321

Contact Email: nicola.johnston@easternhealth.org.au

Need help submitting your application?

Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on (03) 9955 7555 (Option 1) | Medical Workforce Unit on (03) 9895 3469. [TA for Non Medical roles, MWU for Medical roles]

Our Values in Action:

Respect for all | Safe always | Partnering in care | Learning and improving every day