Title:  Customer Service Team Member

Contact Centre Agent

• Casual | Work when it suits you, with flexible shift options
• Burwood East | Convenient location with easy access to major roads and public transport 
• Inbound Call Centre for Eastern Health

Eastern Health is one of Victoria's largest public health services. As a values-led, integrated service united by our Healthier Together promise, we deliver high-quality care, support and service to a broad and diverse community across Melbourne’s east and beyond.

About the role

This is a role with the possibility of working some shifts remotely from home after 3 months in the role. Are you looking for a challenge where you can make a difference in people’s lives? This may be the role for you! Our team are the customer care specialists of Eastern Health, providing the best service over the phone to members of the community as well as Eastern Health staff. Our aim is to provide a seamless experience for our callers as they navigate the public health system.  Briefly describe the team and/or department, the purpose of the role, work pattern, what the successful candidate will gain from the role, and what success looks like. Highlight the impact of the role and opportunities for growth and development.

This position involves:

• Engage with the community and providing guidance on available services 
• Professionally interacting with internal Staff and Departments across all sites 
• Liaising with Eastern Health Doctors via a priority response line 
• Showing empathy and understanding on an individual basis 
• Thinking outside the box 
• Working well under pressure, reliable and flexible 
• Team Player 

What you’ll bring

• "Can Do" Attitude
• Experience dealing with the Public in pleasant helpful manner
• Attention to detail
• Contact Centre or similar customer service experience (desirable)

What we offer

Being part of Eastern Health means belonging to a welcoming team of healthcare experts. We offer a range of benefits including:

• Investment in your career through continuous learning, mentoring, professional development, and opportunities to progress into specialist, leadership or advanced practice pathways. 
• Work-life balance with flexible working arrangements, study and professional development leave, and leave purchasing options.
• Wellbeing support through fitness programs, confidential employee assistance services for you and your family, and 24/7 access to a range of support resources.
• Financial incentives to help you make the most of your earnings, including salary packaging through Maxxia, novated leasing options, and employee discounts on health insurance, banking and more.

Interested in joining us? 

If this opportunity feels like the right fit for you, we'd encourage you to apply and share what you can bring to the role. 

You must be eligible to work in Australia. Applications are reviewed as they are received, so we encourage early applications as the advertisement may close prior to the closing date.

Shortlisted candidates will be contacted to arrange an interview, and all applicants will be advised of the outcome of their application. Appointment to this position is subject to a satisfactory National Police Check, compliance with mandatory vaccination requirements, including annual influenza vaccination, and evidence of immunity to vaccine-preventable diseases where required.

Click here to view our Candidate Guide and learn more about our recruitment process.

Our commitments

• We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability across the communities we serve and within our Eastern Health team.
• We provide a culturally safe and welcoming environment for Aboriginal and Torres Strait Islander employees.
• As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
• We are shaping a culture that delivers exceptional care for our community, and an exceptional experience for all the people who make it possible.

Please click here for the position description link

Contact Person: Malcolm Tait

Contact Number: 8804 9987

Contact Email: Malcolm.tait@easternhealth.org.au

Job Posting End Date: 18/11/2026

Need help submitting your application?

Contact the person listed in the advertisement above for any queries related to the role or for any adjustments you may require during the recruitment process.

Or contact our Talent Acquisition team for support on (03) 9955 7555 (option 1) or talentacquisition@easternhealth.org.au for any assistance with your application.

Our Values in Action
Respect for all | Safe and welcoming | Partnering in care | Innovate, learn and lead