Title:  Specialist Clinics Clerk

Acute Specialist Clinics Clerk - Waitlist Validation Team

• Fixed Term - Part Time | Monday - Friday from 8am to 5pm   

• Box Hill | Close to cafes and public transport   

• Join one of the largest public health services in the Eastern suburbs  

Eastern Health

Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community.

Our Employee Value Proposition is “Being a part of Eastern Health means belonging to a welcoming team of healthcare experts”.

This statement aligns with our promise to our communities, patients, consumers and staff that we will be HEALTHIER TOGETHER. Bolder than a vision for the future, our promise calls us to action. We know that working together is the only way we can achieve what is necessary for a healthier future.

 About the role   

The role of a waitlist validation clerk is to work within a team responsible for ensuring that new patients waiting for Acute Specialist Clinics appointment are managed and validated on a regular basis. Validation ensures that the number of patients waiting is an accurate figure and is part of public accountability and transparency. 

Victorian public health services must perform regular administrative and clinical audits of all patients waiting for new and review appointments to validate the list of waiting patients. 

Administrative audits involve contacting patients waiting for a new or review appointment to confirm: 

• The service is still required (for example, the patient has not already received the service elsewhere) 
• The patient’s ability to attend when an appointment becomes available 
• The patient’s current contact details and preferred method of communication. 

An opportunity exists in Specialist Clinics across all campus for a passionate and enthusiastic clerical staff member. Eastern Health Acute Specialist Clinics are a busy department of the hospital, meeting the needs of patients from the community by providing a range of specialist services. 

Clerical staff are a highly regarded member of the multidisciplinary team that ensure Specialist Clinics functions well.  

About you 

To be successful in this role you will possess:   

• Computer competent in Microsoft Word, Outlook and Excel    
• Advanced communication skills – both in person, on the telephone skills and clerical skills   
• Ability to provide quality customer service in a friendly and professional manner to support high quality patient centred care   
• Excellent communication and organisational skills   
• The ability to work as part of a diverse team   

Please refer to the attached position description for further details of the role.   

Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the Australian Immunisation handbook (based on ATAGI advice). Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment.

What we offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!

• Mentor and Shadowing program 
• Access to discovery days across our 50 sites 
• Study and professional development leave 
• Friendly & supportive teams
• Commitment to Diversity, Equity and Inclusion 
• Fitness Passport for work-life balance 
• Employee Assistance program accessible for you and your loved ones 
• Flexible working hours and excellent entitlements 
• Salary packaging options and an employee benefits scheme 
• Access to Private Health Insurance offers 
• Digital upskilling, such as excel and Power-Bi training 
• Cafes at all of our Hospitals 

Next Steps

Apply online if you feel we are a good match, you have the skills and qualities to make a difference and are eligible to work in Australia.

We review all applications when we receive them, and we notify unsuccessful candidates.

If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check.

Good to know:

• We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability – within the communities we serve and our Eastern Health team.
• We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
• As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
• Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.
• Advertising may end before the closing date.
• We do not accept recruitment agency application

If you are a current Eastern Health employee please ensure you log in with your internal Eastern Health account to apply for this or other roles.

Please click here for position description link

Contact Person: Jacinta Tierney

Contact Number: 9764 6433

Contact Email: Jacinta.tierney@easternhealth.org.au 

Job Posting End Date: 31/10/2025

Need help submitting your application?

Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on (03) 9955 7555 (Option 1) | Medical Workforce Unit on (03) 9895 3469. [TA for Non Medical roles, MWU for Medical roles]

Click Here for the Candidate Guide also for help in our recruitment process!

Our Values in Action:

Respect for all | Safe always | Partnering in care | Learning and improving every day