Title: Specialist Clinics Clerk
Eastern Health, VIC, AU, 3128
Acute Specialist Clinics Clerk – Scheduling Team
- Permanent Part Time and Full Time Opportunities | Enjoy stability!
- 8 hour shifts. Clinics open - Monday - Friday from 8am to 6pm
- Opportunity to work across Eastern Health sites - Box Hill, Blackburn, Maroondah and Angliss
- Join one of the largest public health services in the Eastern suburbs
About the role
The role of the Specialist Clinics Clerk is responsible for a range of scheduling activities including specialist clinics bookings, registration of referrals, managing patient cancellation and rebookings, waitlist and email management, portfolio management and working within a multidisciplinary team environment (medical teams and liaison nurses).
An opportunity exists in Specialist Clinics across all campus for a passionate and enthusiastic clerical staff member. Eastern Health Acute Specialist Clinics are a busy department of the hospital, meeting the needs of patients from the community by providing a range of specialist services. Approximately 160 000 occasions of service are provided annually. These include new patients referred from the community, review appointments for ongoing care and post admission follow up from Eastern Health’s network of hospitals.
Clerical staff are a highly regarded member of the multidisciplinary team that ensure Specialist Clinics functions well. Services offered in Specialist Clinics include, Orthopaedics, Plastics, General Medical, Surgery, Neurology, Gastroenterology, Urology, Respiratory, Liver, and Paediatrics.
About you
To be successful in this role you will possess:
- Year 10 level English written and spoken
- Knowledge of patient management systems (iPM, CPF, EMR)
- Computer competent in Microsoft Word, Outlook and Excel
- Advanced telephone skills and clerical skills
- Ability to provide quality customer service in a friendly and professional manner to support high quality patient centred care
- Excellent communication and organisational skills
- The ability to work as part of a diverse team
Please refer to the attached position description for further details of the role.
Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the Australian Immunisation handbook (based on ATAGI advice). Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment.
What we offer
Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!
- Mentor and Shadowing program
- Access to discovery days across our 50 sites
- Study and professional development leave
- Friendly & supportive teams
- Commitment to Diversity, Equity and Inclusion
- Fitness Passport for work-life balance
- Employee Assistance program accessible for you and your loved ones
- Flexible working hours and excellent entitlements
- Salary packaging options and an employee benefits scheme
- Access to Private Health Insurance offers
- Digital upskilling, such as excel and Power-Bi training
- Cafes at all of our Hospitals
Next Steps
Apply online if you feel we are a good match, you have the skills and qualities to make a difference, and are eligible to work in Australia.
We review all applications when we receive them, and we notify unsuccessful candidates.
If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check.
Good to know:
- We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability – within the communities we serve and our Eastern Health team.
- We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
- As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
- Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.
- Advertising may end before the closing date.
- We do not accept recruitment agency application
If you are a current Eastern Health employee please ensure you log in with your internal Eastern Health account to apply for this or other roles.
Please click here for position description
Contact Person: Melanie Tew
Contact Number: 98953541
Job Posting End Date: 3rd November 2025
Need help submitting your application?
Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on (03) 9955 7555 (Option 1)
Click Here for the Candidate Guide also for help in our recruitment process!
Our Values in Action:
Respect for all | Safe always | Partnering in care | Learning and improving every day