Title:  Ward Clerk

Ward Clerk - exciting new role

• Part Time - 3 days per week | Regular shifts: Monday, Wednesday and Friday with other shifts available ad hoc to cover leave and provide extra support
• Predominantly based in the Oncology and Theatre reception areas, some shifts will be required at main reception
• Based at Yarra Ranges Health - Eastern Health, Lilydale
• Convenient location close to shops, cafes, parkland and public transport.
• Flexibility to take on additional shifts when available. 

Eastern Health is one of Victoria's largest public health services. As a values-led, integrated service united by our Healthier Together promise, we deliver high-quality care, support and service to a broad and diverse community across Melbourne’s east and beyond.

About the role

We are seeking a Ward Clerk to join our team at Eastern Health Lilydale in a newly created role. This is an exciting opportunity to help shape the position while providing essential administrative support within a busy healthcare environment.

This position involves:

• Welcoming and assisting patients, visitors and staff
• Providing a professional and courteous reception service
• Managing patient registrations, appointments and enquiries
• Answering and directing telephone calls
• Maintaining accurate patient and administrative records
• Updating information systems and processing documentation
• Coordinating communication between clinical staff, patients and external services
• Assisting with patient admissions, transfers and discharge-related administration
• Managing correspondence, filing and general clerical duties
• Supporting the smooth day-to-day operation of Oncology, Theatre Reception and Main Reception services as required

What you’ll bring

• You will have excellent communication and customer service skills.
• A strong attention to detail
• The ability to manage competing priorities
• A commitment to providing a positive experience for patients, visitors and colleagues.
• Previous experience as a ward clerk or similar role.
• A high level of experience with IPM, EMR and other relevant health related programs

What we offer

Being part of Eastern Health means belonging to a welcoming team of healthcare experts. We offer a range of benefits including:

• Investment in your career through continuous learning, mentoring, professional development, and opportunities to progress into specialist, leadership or advanced practice pathways. 
• Work-life balance with flexible working arrangements, study and professional development leave, and leave purchasing options.
• Wellbeing support through fitness programs, confidential employee assistance services for you and your family, and 24/7 access to a range of support resources.
• Financial incentives to help you make the most of your earnings, including salary packaging through Maxxia, novated leasing options, and employee discounts on health insurance, banking and more.

Interested in joining us? 

If this opportunity feels like the right fit for you, we'd encourage you to apply and share what you can bring to the role. 

You must be eligible to work in Australia. Applications are reviewed as they are received, so we encourage early applications as the advertisement may close prior to the closing date.

Shortlisted candidates will be contacted to arrange an interview, and all applicants will be advised of the outcome of their application. Appointment to this position is subject to a satisfactory National Police Check, compliance with mandatory vaccination requirements, including annual influenza vaccination, and evidence of immunity to vaccine-preventable diseases where required.

Click here to view our Candidate Guide and learn more about our recruitment process.

Our commitments

• We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability across the communities we serve and within our Eastern Health team.
• We provide a culturally safe and welcoming environment for Aboriginal and Torres Strait Islander employees.
• As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
• We are shaping a culture that delivers exceptional care for our community, and an exceptional experience for all the people who make it possible.

Please click here for the position description link

Contact Person: Suzannah Edwards

Contact Number: 0457 563 183

Contact Email: Suzannah.Edwards@easternhealth.org.au

Job Posting End Date: 6th November 2026

Need help submitting your application?

Contact the person listed in the advertisement above for any queries related to the role or for any adjustments you may require during the recruitment process.

Or contact our Talent Acquisition team for support on (03) 9955 7555 (option 1) or talentacquisition@easternhealth.org.au for any assistance with your application.

Our Values in Action
Respect for all | Safe and welcoming | Partnering in care | Innovate, learn and lead