Title:  Telephone And Online Community Builder

Community Builder Telephone and Online Service

• • Permanent Part Time - 48 hours per fortnight | Experience work-life balance 
  • Richmond location at Turning Point | Close to cafes, public transport and shops
  • Flexible working arrangements | Diverse and engaging opportunities

Eastern Health

Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community.

Our Employee Value Proposition is “Being a part of Eastern Health means belonging to a welcoming team of healthcare experts”.

This statement aligns with our promise to our communities, patients, consumers and staff that we will be HEALTHIER TOGETHER. Bolder than a vision for the future, our promise calls us to action. We know that working together is the only way we can achieve what is necessary for a healthier future.

As part of Eastern Health, Turning Point works collaboratively to improve gambling, alcohol and other drug policy and practice with the aim of maximising the health and wellbeing of people and communities living with and affected by gambling, alcohol and other drug related harms. We are seeking experienced practitioners who are interested in applying their skills in our peer to peer online communities as our community members seek to change and recover from issues related to alcohol, other substances and gambling.

About the role

Turning Point Telephone and Online Services program compromises a network of distance – based clinical services for the general community, and health and welfare professionals. This includes programs in problem gambling, alcohol and co-morbidity. Services are delivered on a 24/7 basis from the Telephone and Online Services site.

Key service types include:

• Counselling Online an alcohol and other drug counselling and support program
• Gambling Help Online a gambling counselling and support program
• Alcohol and other drug telephone helpline programs across multiple states and territories
• Gambling telephone helpline programs across multiple state and territories

Major Duties & Responsibilities:

Community Builders are responsible for the provision of high quality forum moderation, content creation, community building activities, forum member support across the internal online community services.

Moderation and community building is provided through a change focussed, recovery orientated harm minimization framework.

About you

Eligibility for membership with one of the following:

• Provisional or full registration with the Psychology Board of Australia, or
• Full, graduate or Accredited Mental Health Social Worker (AMHSW) membership with the Australian Association of Social Workers (AASW), or
• Membership with Psychotherapy and Counselling Federation of Australia (PACFA) in the family/relationship therapy of general counselling/psychotherapy sections
• Demonstrated skills and experience in online services specific to community building, forum moderation and content creation and editing
• Computer literacy with competence in the use of electronic records databases, Microsoft suite of programs, and online community platforms/environments
• Highly developed communication and interpersonal skills
• Capacity to work with people from diverse cultural and linguistic backgrounds and disadvantaged populations
• Capacity to work competently within a multidisciplinary team under supervision
• Ability to maintain professional standards and organisational practices
• Commitment to clinical supervision, professional development and ongoing self-improvement
• Accurate and timely record keeping and reporting on progress
• Current Working With Children Check
• This position requires the capacity to work a variety of shifts across a 24/7 roster. 

Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the Australian Immunisation handbook (based on ATAGI advice). Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment.

What we offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!

• Diverse and engaging career opportunities
• Friendly & supportive team
• Flexible working hours
• Salary packaging options
• Career progression in our teaching hospitals

Next Steps

Apply online if you feel we are a good match, you have the skills and qualities to make a difference, and are eligible to work in Australia.

We review all applications when we receive them, and we notify unsuccessful candidates.

If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check.

Good to know:

• We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability – within the communities we serve and our Eastern Health team.
• We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
• As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
• Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.
• Advertising may end before the closing date.
• We do not accept recruitment agency application

If you are a current Eastern Health employee please ensure you log in with your internal Eastern Health account to apply for this or other roles.

Please click here for position description link

Contact Person: Jay Jaggard

Contact Number: 03 84181021

Contact Email: Jay.Jaggard@turningpoint.org.au

Job Posting End Date:24/08/2025

Need help submitting your application?

Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on (03) 9955 7555 (Option 1) | Medical Workforce Unit on (03) 9895 3469. [TA for Non Medical roles, MWU for Medical roles]

Our Values in Action:

Respect for all | Safe always | Partnering in care | Learning and improving every day