Title:  Acute Specialist Clinic Clerk

Acute Specialist Clinic Clerk 

• Box Hill, Maroondah, Blackburn and Angliss 

• Cohesive inclusive team | Maintain work-life balance | Experience flexible working  

• Permanent Part-time | Temporary Contracts | Casual employment  

• Enjoy flexibility within the workplace 

Eastern Health   

Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental health, drug and alcohol, residential care, community health and state-wide specialist services to people and communities that are diverse in culture, age, socio-economic status, population and healthcare needs.   

About the role   

This position is responsible for the day of service activities including arriving and departing patient appointments and managing clinic outcomes, prioritising new and review appointment scheduling, wait list management and rebooking cancellations; managing patient enquiries from a variety of sources such as email, SMS and call centre. 

Clerical staff provide customer service, clerical and reception related duties that strive to achieve optimal patient outcomes, adheres to the code of conduct, policies and procedures, values and goals of Eastern Health.   

Multiple opportunities exist in Specialist Clinics across all campus’ for a passionate and enthusiastic clerical staff member.  

Eastern Health Acute Specialist Clinics are a busy department of the hospital, meeting the needs of patients from the community by providing a range of specialist services. Approximately 160 000 occasions of service are provided annually. These include new patients referred from the community, review appointments for ongoing care and post admission follow up from Eastern Health’s network of hospitals.   

Clerical staff are a highly regarded member of the multidisciplinary team that ensure Specialist Clinics functions well. Services offered in Specialist Clinics include, Orthopaedics, Plastics, General Medical, Surgery, Neurology, Gastroenterology, Urology, Respiratory, Liver, and Paediatrics.   

About you    

To be successful in this role you will possess:   

• Year 10 level English written and spoken   

• Knowledge of patient management systems (iPM, CPF, EMR)   

• Computer competent in Microsoft Word, Outlook and Excel    

• Advanced telephone skills and clerical skills   

• Ability to provide quality customer service in a friendly and professional manner to support high quality patient centred care   

• Excellent communication and organisational skills   

• The ability to work as part of a diverse team  

Please refer to the attached position description for further details of the role.   

Vaccination against infectious disease is a mandatory requirement of this role.  An offer of employment is conditional on you providing evidence that you are currently vaccinated against COVID-19 with booster & Influenza, prior to commencing employment.   

What we offer   

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!   

• Diverse and engaging career opportunities   

• Friendly & supportive team   

• Flexible working hours   

• Salary packaging options   

• Career progression in our teaching hospitals   

Next Steps  

Apply online if you feel we are a good match, you have the skills and qualities to make a difference, and are eligible to work in Australia. 

In your Cover letter, please preference the site which you’d prefer to work at, and whether you are interested in permanent, temporary or casual hours.  

We review all applications when we receive them, and we notify unsuccessful candidates.  

If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check (which we will pay for).

Good to know:  

• We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability – within the communities we serve and our Eastern Health team.  

• We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.  

• As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.  

• Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.  

• Advertising may end before the closing date.  

• We do not accept recruitment agency application  

**Please note applications will be screened upon receipt and advertising may close prior to the closing date. 

Please click here for position description 

Contact Person: Narelle Westcott

Contact Number: 9871 3372

Contact Email: narelle.westcott@easternhealth.org.au

Job Posting End Date: 17.4.2026

Need help submitting your application?

Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on (03) 9955 7555 (Option 1) 

Click Here for the Candidate Guide also for help in our recruitment process!

Our Values in Action:

Respect for all | Safe always | Partnering in care | Learning and improving every day