Title: Customer Servcie Team Member
Ringwood East, VIC, AU, 3135
Customer Service Team Member
- Permanent Part Time | Experience work-life balance
- Business Service Centre | Maroondah and Box Hill Hospitals
- Diverse and engaging opportunities | Staff scholarship programs
Eastern Health
Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical, and general healthcare services and have a proud history of serving a diverse community. Our Healthier Together promise underpins our strategic plan – which is to serve the growing and changing needs of our community and to care about and develop our staff. We believe our people make the difference.
About the role
An opportunity exists for a customer service team member to join the Business Service Centre on a Permanent Part Time basis; you will ideally have experience in the healthcare environment in a customer facing reception/administration role.
Eastern Health provides the largest range of public healthcare services for the communities of Melbourne’s east and outer east.
The rostered hours for this role are as below:
Weeks 1 & 3:
Sat: 0700-1300 (6)
Sun: 0700-1300 (6)
Eastern Health operates from many different locations, our largest sites include Angliss Hospital, Box Hill Hospital, Healesville and District Hospital, Maroondah Hospital, Peter James Centre, Turning Point Alcohol and Drug Centre, Wantirna Health, Yarra Ranges Health, Yarra Valley Community Health.
The Business Service Centre provides 24/7 face to face, telephone, and email customer service to both internal and external stakeholders. As the first point of contact for both Box Hill Hospital and Maroondah Hospitals the Business Service Centre team maintain a welcoming and friendly presence at the Main Reception desk for visitors and patients utilising Eastern Health’s services. The Business Service Centre is responsible for many key systems and processes across the health service, providing a help desk function for staff and patients. You will be working with a friendly and supportive team to provide exceptional customer service, respond to various requests or system faults and complete day to day administrative tasks.
About you
To be successful in this role you will possess:
- Exceptional customer service skills and previous experience in a customer service role
- An interest in healthcare, previous experience in the health environment would be advantageous but not essential
- A team focus with the ability to work well as part of a diverse team
- Strong computer skills
- An eagerness to learn and develop your skills
- Flexibility to work additional hours would be beneficial
- Excellent communication and organisational skills
- Extremely reliable with a strong work ethic
Please refer to the attached position description for further details of the role.
Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the Australian Immunisation handbook (based on ATAGI advice). Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment.
What we offer
Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!
- Diverse and engaging career opportunities
- Friendly & supportive team
- Flexible working hours
- Salary packaging options
- Career progression in our teaching hospitals
Next Steps
Apply online if you feel we are a good match, you have the skills and qualities to make a difference and are eligible to work in Australia.
We review all applications when we receive them, and we notify unsuccessful candidates.
If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check (which we will pay for). We will notify unsuccessful candidates.
Good to know:
- We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability – within the communities we serve and our Eastern Health team.
- We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
- As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
- Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.
- Advertising may end before the closing date.
- We do not accept recruitment agency application
Please click here for the Position Description Link
Contact Person: Jody King
Contact Number: 03 9975 6129
Contact Email: jody.king@easternhealth.org.au
Job Posting End Date: 22/06/2025
Need help submitting your application?
Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on (03) 9955 7555 (Option 1) | Medical Workforce Unit on (03) 9895 3469. [TA for Non Medical roles, MWU for Medical roles]