Title:  Family Carer Peer Support Worker

Family Carer Peer Worker Lived Experience Workforce 

• Mental Health and Wellbeing Service Eastern Health | 0.5 EFT- 38 hours fortnight | Level 2 (AK39-42)
• Based in Box Hill and Burwood | Close to public transport 
• Culture of learning and improvement | Partner in care at a leading health service 

Are you a carer of a family member who has used acute public mental health services?  

Are you passionate about carers and families having a voice and receiving the best possible supports?  

An exciting opportunity now exists for a Family Carer Peer Worker to take up a role within Eastern Health’s Mental Health and Wellbeing service acute Inpatient Units across Box Hill Upton House and Peter James Centre South Ward in Burwood.  

Eastern Health  

Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community.

Our Employee Value Proposition is “Being a part of Eastern Health means belonging to a welcoming team of healthcare experts”.

This statement aligns with our promise to our communities, patients, consumers and staff that we will be HEALTHIER TOGETHER. Bolder than a vision for the future, our promise calls us to action. We know that working together is the only way we can achieve what is necessary for a healthier future.

About the role 

Our Lived Experience Workforce (LEW) is a non-clinical team that operates across various clinical settings, including Crisis Assessment Treatment Teams, Acute Inpatient Units, Emergency Departments, Community Teams, and Rehabilitation Services within our Mental Health & Wellbeing Program.  

The Family Carer Peer Support Worker brings a complementary lived experience perspective to clinical care. Through structured peer support, the role supports families, carers, and supporters to navigate their individual caring journeys. The position empowers families, carers, and supporters to make informed choices, foster hope, and connect with meaningful roles, relationships, and community supports. 

The Family Carer Peer Support Worker works collaboratively with multidisciplinary staff and management to ensure the best possible outcomes for carers and families. The role also requires the ability to work independently and demonstrate autonomous practice within agreed frameworks. 

About you

To be successful in this role you will possess  

• Lived experience as a family member or carer of a person who has been a consumer of public acute mental health services 

• Desirable but not essential to have Lived experience as a carer of a person connected with Older Adult Mental Health services. 

• Demonstrated understanding and empathy of the broad impact of mental illness on consumers and carers/families and of the evidence base for inclusive, family sensitive and recovery-oriented practice.  

• Demonstrated ability to work systemically with internal and external services and staff to benefit carers and families. 

• A strong commitment to high quality care  

• The ability to work as part of a diverse team  

• Excellent communication and organisational skills 

What the Lived Experience Workforce at Eastern health offers:

• Comprehensive orientation and induction program. 

• Up to 2 hours of reflective supervision per month, plus group co-reflection spaces. 

• Support and mentoring from Peer Work Leads. 

• Higher Education Recognition Allowance. 

• Funded Lived & Living Experience professional development and training opportunities. 

• Regular Lived & Living Experience Workforce forums. 

Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the Australian Immunisation handbook (based on ATAGI advice). Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment.

Those that are offered and/or start between January and April do not require an up to date vaccination for Influenza to progress providing they are aware of its requirement later in the year. Those that are offered and/or start between May and December require the up to date Influenza vaccination prior to offer.

What we offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!

• Mentor and Shadowing program 
• Access to discovery days across our 50 sites 
• Study and professional development leave 
• Friendly & supportive teams
• Commitment to Diversity, Equity and Inclusion 
• Fitness Passport for work-life balance 
• Employee Assistance program accessible for you and your loved ones 
• Flexible working hours and excellent entitlements 
• Salary packaging options and an employee benefits scheme 
• Access to Private Health Insurance offers 
• Digital upskilling, such as excel and Power-Bi training 
• Cafes at all of our Hospitals 

Next Steps

Apply online if you feel we are a good match, you have the skills and qualities to make a difference, and are eligible to work in Australia.

We review all applications when we receive them, and we notify unsuccessful candidates.

If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check.

Good to know:

• We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability – within the communities we serve and our Eastern Health team.
• We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
• As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
• Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.
• Advertising may end before the closing date.
• We do not accept recruitment agency application

If you are a current Eastern Health employee please ensure you log in with your internal Eastern Health account to apply for this or other roles.

Please click here for position description link

Contact Person: Kate Bristow

Contact Email: kate.bristow@easternhealth.org.au

Job Posting End Date: 25/06/2026

Need help submitting your application?

Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on (03) 9955 7555 (Option 1) | Medical Workforce Unit on (03) 9895 3469. [TA for Non Medical roles, MWU for Medical roles]

Click Here for the Candidate Guide also for help in our recruitment process!

Our Values in Action:

Respect for all | Safe always | Partnering in care | Learning and improving every day