Title:  Mental Health Case Manager

Mental Health Case Manager

• Permanent Full Time | Salary Packaging through Maxxia | Monthly ADO + 5 weeks annual leave
• Upper Ferntree Gully, Victoria | Work in the beautiful Dandenong Ranges!
• Strong, supportive team culture | Experienced leadership team

Eastern Health

Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community.

Our Employee Value Proposition is “Being a part of Eastern Health means belonging to a welcoming team of healthcare experts”.

This statement aligns with our promise to our communities, patients, consumers and staff that we will be HEALTHIER TOGETHER. Bolder than a vision for the future, our promise calls us to action. We know that working together is the only way we can achieve what is necessary for a healthier future.

About the role

The role of the Case Manager on a Continuing Care Team (CCT) is the assessment, co-ordination, treatment and support of adults with diagnosis of severe, chronic mental illness. You will be working with some of the most vulnerable members of our community and their families/carers to deliver safe and sustainable clinical interventions; supporting them to ultimately achieve better health and achieve their goals. At Chandler House we are a dedicated, patient-centered team that aspires to robust, high-quality care. We need you to maintain this standard, contribute to our supportive workplace culture and collaborate with us in continuing to improve our service offering.

About you 

To be successful in this role you will possess:

• Minimum of two years working in public mental health
• Current registration with AHPRA or eligible for AASW membership
• Strong clinical and risk assessment skills
• Strong documentation skills
• A strong commitment to high quality care
• The ability to work as part of a diverse, multidisciplinary team
• The ability to manage an episode of psychiatric treatment from intake to discharge with continuity and to a deadline
• The ability to communicate clinical information in an accurate, timely manner in an ISOBAR format
• The ability to communicate and escalate safety and systemic issues with clinical and operational leaders
• The ability to maintain a daily diary and continuously triage your work to meet clinical and operational demands
• The ability to keep yourself and your colleagues safe, and be reliable under pressure
• An active clinical supervision arrangement, or willingness to engage in same upon commencement
• The ability to reflect on your practice and implement feedback given
• Willingness to contribute to continuous improvement initiatives
• Proficiency in Microsoft Office suite
• Post Graduate qualifications in mental health are highly desirable

Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the Australian Immunisation handbook (based on ATAGI advice). Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment.

Those that are offered and/or start between January and April do not require an up to date vaccination for Influenza to progress providing they are aware of its requirement later in the year. Those that are offered and/or start between May and December require the up to date Influenza vaccination prior to offer.

What we offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!

• Mentor and Shadowing program 
• Access to discovery days across our 50 sites 
• Study and professional development leave 
• Friendly & supportive teams
• Commitment to Diversity, Equity and Inclusion 
• Fitness Passport for work-life balance 
• Employee Assistance program accessible for you and your loved ones 
• Flexible working hours and excellent entitlements 
• Salary packaging options and an employee benefits scheme 
• Access to Private Health Insurance offers 
• Digital upskilling, such as excel and Power-Bi training 
• Cafes at all of our Hospitals 

Next Steps

Apply online if you feel we are a good match, you have the skills and qualities to make a difference, and are eligible to work in Australia.

We review all applications when we receive them, and we notify unsuccessful candidates.

If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check.

Good to know:

• We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability – within the communities we serve and our Eastern Health team.
• We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
• As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
• Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.
• Advertising may end before the closing date.
• We do not accept recruitment agency application

If you are a current Eastern Health employee please ensure you log in with your internal Eastern Health account to apply for this or other roles.

Please click here for the Position Description

Contact Person: Jordan Mulroney

Contact Number: 03 9839 6600

Contact Email: jordan.mulroney@easternhealth.org.au

Job Posting End Date: 3/7/2026 unless recruited to earlier

Need help submitting your application?

Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on (03) 9955 7555 (Option 1) | Medical Workforce Unit on (03) 9895 3469. [TA for Non Medical roles, MWU for Medical roles]

Click Here for the Candidate Guide also for help in our recruitment process!

Our Values in Action:

Respect for all | Safe always | Partnering in care | Learning and improving every day