Title:  Telephone & Online Counsellor

Counsellor - Telephone and Online Services 

• Richmond location at Turning Point | Close to cafes, public transport and shops

• Permanent Part Time - 48 to 64 hours per fortnight | Experience work-life balance 

• Flexible working arrangements | Diverse and engaging opportunities

Eastern Health

Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community.

Our Employee Value Proposition is “Being a part of Eastern Health means belonging to a welcoming team of healthcare experts”.

This statement aligns with our promise to our communities, patients, consumers and staff that we will be HEALTHIER TOGETHER. Bolder than a vision for the future, our promise calls us to action. We know that working together is the only way we can achieve what is necessary for a healthier future.

Turning Point works collaboratively to improve gambling, alcohol and other drug policy and practise with the aim of maximising the health and wellbeing of people and communities living with and affected by gambling, alcohol and other drug – related harms. We are seeking Telephone and Online Service Clinicians who aspire to work in a growing and innovative environment and expand their clinical skills using different media to provide interventions 

Turning Point Telephone and Online Services program compromises a network of distance – based clinical services for the general community and health and welfare professionals. This includes programs in problem gambling, alcohol and co-morbidity. Services are delivered on a 24/7 basis from the Telephone and Online Services site. 

About the role

Key service types include: 

• Alcohol and Other Drug Telephone Helpline programs across multiple states and territories including DirectLine 

• Gambling Helpline program across multiple state and territories 

• Gambling Help Online - counselling and support program 

• Counselling Online - counselling and support program 

Major Duties & Responsibilities: 

Counsellors are responsible for the provision of high-quality forum moderation, telephone and/or web-based assessment, counselling, referral, and consultancy services to the general public and health professionals across the service network of Telephone and Online Services. 

This may include services associated with alcohol and drugs and/or the problem gambling area. Intervention is provided within a harm minimization framework. 

About you 

To be successful in this role you will need:

• Relevant qualifications combined with demonstrated knowledge of contemporary support and treatment interventions to people affected by alcohol and other drugs and/or problem gambling 

• Superior communication and interpersonal skills 

• Demonstrated capacity to work with people from diverse cultural and linguistic backgrounds 

• Strong commitment to high quality service 

• Experience in telephone/online counselling will be highly regarded 

This position requires the capacity to work a variety of shifts across a 24/7 roster. 

Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the Australian Immunisation handbook (based on ATAGI advice). Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment.

What we offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!

• Diverse and engaging career opportunities
• Friendly & supportive team
• Flexible working hours
• Salary packaging options
• Career progression in our teaching hospitals

Next Steps

Apply online if you feel we are a good match, you have the skills and qualities to make a difference, and are eligible to work in Australia.

We review all applications when we receive them, and we notify unsuccessful candidates.

If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check (which we will pay for).

Previous Applicants need not apply. 

Please address the Key Criteria questions. 

All appointments are made subject to a satisfactory police records check.  

You must have the right to permanently live and work in Australia to apply for this job. 

Please submit all applications online. 

Good to know:

• We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability – within the communities we serve and our Eastern Health team.
• We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
• As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
• Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.
• Advertising may end before the closing date.
• We do not accept recruitment agency application

If you are a current Eastern Health employee please ensure you log in with your internal Eastern Health account to apply for this or other roles.

Please click here for the position description

Contact Person: Jay Jaggard

Contact Email: jay.jaggard@turningpoint.org.au

Job Posting End Date: 8/8/2025

Need help submitting your application?

Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on (03) 9955 7555 (Option 1) 

Our Values in Action:

Respect for all | Safe always | Partnering in care | Learning and improving every day