Title:  Ward Clerk Angliss House

Antenatal Clinic Ward Clerk  

• Permanent Part Time | 48 hours per fortnight | Experience work-life balance  
• Work schedule: Monday, Tuesday, and Friday
• Based at Angliss House Antenatal Clinic | Easy access to public transport

Eastern Health

Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community. Our Healthier Together promise underpins our strategic plan – which is to serve the growing and changing needs of our community and to care about and develop our staff. We believe our people make the difference. 

About the role

At Angliss Hospital, our Antenatal Clinics are dedicated to delivering exceptional care to every family within the Eastern Health community. Our passionate team strives to ensure that each patient receives the highest standard of support throughout their antenatal journey. 

Our ward clerks play a pivotal role in maintaining the clinic's efficiency and providing outstanding customer service. Their responsibilities include: 

• Reception Duties: Welcoming women & pregnant people and their support people, managing incoming calls, and addressing inquiries with professionalism and empathy. 

• Appointment Coordination: Scheduling and confirming appointments, ensuring seamless communication between patients and healthcare providers. 

• Administrative Support: Handling patient records, preparing necessary documentation, and maintaining accurate data entry to support clinical operations. 

• Team Collaboration: Liaising with medical staff, including midwives and obstetricians, to facilitate effective communication and coordination of care. 

• Front-of-House Services: Serving as the first point of contact, our ward clerks ensure a welcoming environment, reflecting our commitment to patient-centred care. 

Their dedication and attention to detail are integral to the smooth operation of our Antenatal Clinics, ensuring that every family receives comprehensive and compassionate care. 

About you 

To be successful in this role you will possess:

• Proven Administrative Experience: Demonstrated experience in administrative roles, with prior exposure to healthcare settings being highly advantageous. 

• Commitment to Exceptional Customer Service: A strong dedication to delivering high-quality, patient-centred service, ensuring positive experiences for all consumers. 

• Advanced Computer Literacy: Proficiency in using various computer systems and software, facilitating efficient administrative operations. 

• Strong Interpersonal Skills: The ability to build and maintain effective relationships with patients, families, and multidisciplinary teams. 

• Dedication to High-Quality Care: A commitment to upholding the highest standards of care and continuously seeking improvements in service delivery. 

• Team Collaboration: Experience working collaboratively within diverse teams, contributing to a supportive and cohesive work environment. 

• Excellent Communication and Organisational Abilities: Exceptional verbal and written communication skills, coupled with strong organisational capabilities to manage multiple tasks efficiently. 

Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the Australian Immunisation handbook (based on ATAGI advice). Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment.

What we offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!

• Diverse and engaging career opportunities
• Friendly & supportive team
• Flexible working hours
• Salary packaging options
• Career progression in our teaching hospitals

Next Steps

Apply online if you feel we are a good match, you have the skills and qualities to make a difference, and are eligible to work in Australia.

We review all applications when we receive them, and we notify unsuccessful candidates.

If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check (which we will pay for). 

Good to know:

• We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability – within the communities we serve and our Eastern Health team.
• We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
• As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
• Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.
• Advertising may end before the closing date.
• We do not accept recruitment agency application

If you are a current Eastern Health employee please ensure you log in with your internal Eastern Health account to apply for this or other roles.

Please click here for the Position Description

Contact Person: Sarah Gibson

Contact Number: (03) 9764 6208

Contact Email: sarah.gibson2@easternhealth.org.au

Job Posting End Date: 09/08/2025

Need help submitting your application?

Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on (03) 9955 7555 (Option 1) 

Our Values in Action:

Respect for all | Safe always | Partnering in care | Learning and improving every day