Title: Ward Clerk
Upper Ferntree Gully, VIC, AU, 3156
Ward Clerk
- Permanent Part Time or Permanent Full Time | Experience flexible working
- Angliss Hospital | Intensive Care Unit | Car parking on site
- A positive working environment built on mutual respect, teamwork, and continuous learning
Eastern Health
Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community.
Our Employee Value Proposition is “Being a part of Eastern Health means belonging to a welcoming team of healthcare experts”.
This statement aligns with our promise to our communities, patients, consumers and staff that we will be HEALTHIER TOGETHER. Bolder than a vision for the future, our promise calls us to action. We know that working together is the only way we can achieve what is necessary for a healthier future.
About the role
We are seeking an organised, compassionate, and motivated Ward Clerk to join our dedicated Intensive Care Unit (ICU) team. This is a vital front-line administrative position where you will support the smooth day-to-day running of the ICU, ensuring a welcoming and efficient environment for patients, their families, and clinical staff.
You will be the first point of contact for the unit—responsible for a wide range of clerical duties, including maintaining accurate patient records, greeting and assisting visitors, coordinating communications, and providing essential administrative support to the multidisciplinary team.
This is a meaningful opportunity to contribute to critical care services and be part of a team that delivers high-quality care during some of the most difficult moments in patients’ lives.
About you
We are looking for someone who is highly organised, has great communication skills and can work well within a team environment. They should be able to provide empathetic support to both staff and families in a complex and emotionally sensitive environment.
To be successful in this role you will possess:
Essential:
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Customer Service Skills: A friendly, professional demeanour and a commitment to delivering excellent service to patients, visitors, and staff.
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Communication Skills: Clear and confident verbal and written communication with individuals at all levels.
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Organisational Abilities and Multitasking: Capable of managing competing priorities and handling a variety of tasks efficiently in a clinically demanding environment.
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Attention to Detail: A thorough and accurate approach to administrative work, ensuring high standards are consistently upheld.
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Teamwork and Collaboration: A supportive team player, able to work effectively with healthcare professionals and administrative colleagues.
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Computer Proficiency: Confident using basic office software (e.g., Microsoft Office Suite).
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Problem-Solving Skills: Able to resolve routine administrative challenges and respond appropriately to patient or staff queries.
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Adaptability: Open to change, with the ability to adjust to new procedures or shifting workflows.
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Empathy and Compassion: A caring approach, recognising the needs and emotions of patients and their loved ones.
Desirable:
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Advanced Computer Skills: Experience with Microsoft 365, Teams, and electronic health record (EHR) or hospital information systems (HIS).
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Medical Terminology Knowledge: Understanding of medical terms and procedures to assist in accurate record-keeping and communication.
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Hospital Clerical Experience: Previous experience in a similar hospital or healthcare administrative role.
What we offer
Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!
- Diverse and engaging career opportunities
- Friendly & supportive team
- Flexible working hours
- Salary packaging options
- Career progression in our teaching hospitals
Next Steps
Apply online if you feel we are a good match, you have the skills and qualities to make a difference, and are eligible to work in Australia.
We review all applications when we receive them, and we notify unsuccessful candidates.
If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check (which we will pay for).
Good to know:
- We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability – within the communities we serve and our Eastern Health team.
- We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
- As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
- Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.
- Advertising may end before the closing date.
- We do not accept recruitment agency application
If you are a current Eastern Health employee please ensure you log in with your internal Eastern Health account to apply for this or other roles.
Please click here for position description link
Contact Person: Kate Robinson
Contact Email: Kate.robinson@easternhealth.org.au
Job Posting End Date: 24/08/2025
Need help submitting your application?
Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on (03) 9955 7555.
Our Values in Action:
Respect for all | Safe always | Partnering in care | Learning and improving every day