Title:  Ward Clerk

Ward Clerk

• Permanent on-going position | 2 shifts per week | Thursdays and Fridays
• Angliss Hospital | Onsite Carparking and Café | Work close to home
• Provide and promote customer service focused, clerical and reception related services  

Eastern Health 
Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community.

Our Employee Value Proposition is “Being a part of Eastern Health means belonging to a welcoming team of healthcare experts”.

This statement aligns with our promise to our communities, patients, consumers and staff that we will be HEALTHIER TOGETHER. Bolder than a vision for the future, our promise calls us to action. We know that working together is the only way we can achieve what is necessary for a healthier future.

About the role

We are seeking an organised, compassionate, and motivated Ward Clerk to join our dedicated Intensive Care Unit (ICU) team. This is a vital front-line administrative position where you will support the smooth day-to-day running of the ICU, ensuring a welcoming and efficient environment for patients, their families, and clinical staff.

You will be the first point of contact for the unit—responsible for a wide range of clerical duties, including maintaining accurate patient records, greeting and assisting visitors, coordinating communications, and providing essential administrative support to the multidisciplinary team.

This is a meaningful opportunity to contribute to critical care services and be part of a team that delivers high-quality care during some of the most difficult moments in patients’ lives.

About you 

Angliss Hospital ICU are seeking a highly organised, great communicator who can work well within a team environment. They should be able to provide empathetic support to both staff and families in a complex and emotionally sensitive environment. 

To be successful in this role you will possess:

Essential:

• Customer Service Skills: A friendly, professional demeanour and a commitment to delivering excellent service to patients, visitors, and staff.
• Communication Skills: Clear and confident verbal and written communication with individuals at all levels.
• Organisational Abilities and Multitasking: Capable of managing competing priorities and handling a variety of tasks efficiently in a clinically demanding environment.
• Attention to Detail: A thorough and accurate approach to administrative work, ensuring high standards are consistently upheld.
• Teamwork and Collaboration: A supportive team player, able to work effectively with healthcare professionals and administrative colleagues.
• Computer Proficiency: Confident using basic office software (e.g., Microsoft Office Suite).
• Problem-Solving Skills: Able to resolve routine administrative challenges and respond appropriately to patient or staff queries.
• Adaptability: Open to change, with the ability to adjust to new procedures or shifting workflows.
• Empathy and Compassion: A caring approach, recognising the needs and emotions of patients and their loved ones.

Desirable:

• Advanced Computer Skills: Experience with Microsoft 365, Teams, and electronic health record (EHR) or hospital information systems (HIS).
• Medical Terminology Knowledge: Understanding of medical terms and procedures to assist in accurate record-keeping and communication.
• Hospital Clerical Experience: Previous experience in a similar hospital or healthcare administrative role.

About you  
To be successful in this role you will possess:  

• Computer competent; with excellent working knowledge of Patient Management Systems, 
• Microsoft Word and Excel 
• Advanced telephone skills and clerical skills 
• Ability to provide quality customer service in a friendly and professional manner 
• Demonstrated high level of written and verbal communication and interpersonal skills 
• Demonstrated organisation and time management skills 
• To have an interest in working in a patient centred environment 
• Demonstrated ability to work as part of a multidisciplinary team 
• Demonstrated ability to work within deadlines 
• High degree of flexibility. 

Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the Australian Immunisation handbook (based on ATAGI advice). Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment.

What we offer 

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here! 

• Diverse and engaging career opportunities 
• Friendly & supportive team 
• Flexible working hours 
• Salary packaging options 
• Career progression in our teaching hospitals 

Next Steps 
Apply online if you feel we are a good match, you have the skills and qualities to make a difference, and are eligible to work in Australia. 

We review all applications when we receive them, and we notify unsuccessful candidates. 

If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check (which we will pay for). We will notify unsuccessful candidates. 

Good to know: 

• We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability – within the communities we serve and our Eastern Health team. 
• We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees. 
• As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture. 
• Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role. 
• Advertising may end before the closing date. 
• We do not accept recruitment agency application 

Please click here to view the position description

Contact Name: Nursing and Midwifery Workforce

Contact Email: NMWorkforce@easternhealth.org.au

Need help submitting your application?

Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on (03) 9955 7555 (Option 1) | Medical Workforce Unit on (03) 9895 3469. [TA for Non Medical roles, MWU for Medical roles]

Click Here for the Candidate Guide also for help in our recruitment process!

Our Values in Action:

Respect for all | Safe always | Partnering in care | Learning and improving every day